Refund Policy
Our commitment to your satisfaction
Last updated: January 21, 2026
Overview
We want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures for refunds across our different products and services.
Digital Products (E-books & PDF Guides)
Due to the nature of digital products, all sales of e-books, PDF guides, and downloadable resources are final and non-refundable once the product has been delivered or downloaded.
However, we may consider refund requests in the following circumstances:
- Technical issues that prevent you from accessing the product
- Duplicate purchases made in error
- Product not as described (materially different from the sales page)
Refund requests for digital products must be submitted within 7 days of purchase and before significant use of the product.
Consultation Services
Cancellation Policy
- More than 48 hours before: Full refund or reschedule at no charge
- 24-48 hours before: 50% refund or reschedule with 50% fee applied to next session
- Less than 24 hours: No refund; session may be rescheduled once with 50% fee
- No-show: No refund; session forfeited
Rescheduling
We understand plans change. You may reschedule your consultation once at no additional charge if done more than 48 hours in advance. Please contact us to arrange a new time.
Satisfaction Guarantee
If you're unsatisfied with your consultation experience, please contact us within 7 days. We'll work with you to address your concerns, which may include a partial refund or additional follow-up time.
Masterclass & Courses
For our Masterclass and educational course offerings:
- Before course access: Full refund within 14 days of purchase
- After accessing content: Prorated refund based on content consumed, up to 30% of course completion
- After 30% completion: No refund available
Live workshop or event registrations follow the Consultation cancellation policy above.
Bundles & Packages
For bundled products or service packages:
- Bundle discounts are forfeited if individual items are refunded
- Partial refunds are calculated at full individual item prices, not bundle prices
- If one item in a bundle is refunded, remaining items are charged at regular prices
How to Request a Refund
To request a refund, please:
- Contact us via our Contact Form
- Include your order number or purchase confirmation email
- Explain the reason for your refund request
- Allow 3-5 business days for us to review and respond
Approved refunds will be processed to your original payment method within 5-10 business days, depending on your bank or card issuer.
Chargebacks
We kindly ask that you contact us to resolve any issues before initiating a chargeback with your bank or credit card company. Chargebacks incur fees and administrative costs. If you file a chargeback for a legitimate purchase without first contacting us, we reserve the right to dispute the chargeback and/or terminate your access to our services.
Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis, particularly in cases of:
- Technical failures on our part
- Documented medical or family emergencies
- Service issues caused by CaesarTheDay®
Contact Us
Questions about our Refund Policy? We're here to help:
Contact Form